Download PDF Integrated Process Management: A Quality Model, by Roger Slater
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Integrated Process Management: A Quality Model, by Roger Slater
Download PDF Integrated Process Management: A Quality Model, by Roger Slater
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If you want to create and sustain a commitment to quality in your company - a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. "Integrated Process Management: A Quality Model", offers you a compelling, workable process management model, derived from the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; and how to run the plan on a computer. Slater's model is driven by an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense stems that really work. The dynamic process management model described in this book will give you the skills you need right now to improve quality at every stage of operations - from initial product development to final product delivery.
- Sales Rank: #2211020 in Books
- Published on: 1991-04-01
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .86" w x 6.30" l,
- Binding: Hardcover
- 278 pages
From the Back Cover
If you want to create and sustain a commitment to quality in your company--a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. Integrated Process Management: A Quality Model, offers you a compelling, workable process management model, derived fromt the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; how to run the plan on a computer. Slater's model is driven b an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense sstems that really work. The dynamic process management model described in this book will give ou the skills you need right now to improve quality at every stage of operations--from initial product development to final product delivery.
About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Integrated Process Management
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There are lots of books on the market that describe the "what" of statistical process control. Roger Slaters "Integrated Process Management" provides the "how". We used Slater's six step approach in our continuous process manufacturing plants to implement SPC on all of our production lines with great success. We significantly reduced the variability in our production processes, with a major improvement in quality and a significant reduction in manufacturing costs. Before we discovered this book we had several failed attempts at implementing SPC. Following the six step implementation process detailed by Roger Slater, we finally achieved success. Integrated Process Management became a way of life in our business. It became one of the core foundational elements for creating self directed work teams. This should be required reading for anyone serious about driving operational excellence in manufacturing.
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